Character cheerful, humble and stable and dynamic, others sincere enthusiasm. Have a strong organizational skills, practical hands-on ability, team spirit and the ability to communicate from top to bottom. Have a high level of technical and on-site management experience. Can be hard-working, adapt to a variety of environments and into one.
Be able to work efficiently, do things rigorous, self-responsible; have a sense of responsibility, keep its promise; good at learning have a strong ability to adapt to the new technology has a high enthusiasm, willing to accept new challenges with team spirit and collective sense of honor;Things have a certain degree of innovation.
Familiar with the customer service system management process, has a wealth of experience in communication with customers, and mastered a lot of communication skills; strong sense of responsibility, with excellent customer service awareness and high customer service skills and training experience; good at handling vicious complaints, Familiar with the foreign exchange write-off knowledge and operational procedures; skilled and well-grasp the use of C, Delphi, SQL, skilled use of Windows and various office software, strong writing skills and Good communication skills and teamwork skills, initiative and initiative and responsibility, usually likes to expand their knowledge of self-study.
With a strong entrepreneurial spirit, professionalism and good communication and expression skills, master customer sales and relationship maintenance skills! Company development, I will have to develop the mentality to treat the work.
A: After-sales personnel should have the conditions
After-sales service work is a comprehensive skill requires a very high work, by the requirements of the after-sales service personnel is also very high, must meet the following conditions:
1. Have at least five years of experience in the field of work, preferably in technical work or sales. Have several years of experience, know the current market situation, understand customer needs, and understand some business operations and service channels.
2, more personal accomplishment, have a high level of knowledge, such as bachelor degree or above, familiar with the product knowledge, and have used to sell products, machinery, equipment, equipment knowledge.
3, good personal communication skills, verbal ability, good manners, know when and where to face what the situation suitable for the language, know how to deal with a certain relationship, or dealing with experience, with a certain personality power , The first impression can give customers trust.
4, the mind is flexible, on-site contingency capability, to the scene to use the site conditions to solve the problem immediately.
5, the appearance of clean and generous, decent demeanor, corporate ambassador and product spokesperson's demeanor, not necessarily to look beautiful, but at least worthy of the audience, do not appear on a crooked nose twisted oblique oblique clothes, beard stare Eye, detrimental to the corporate image.
6, good working attitude, enthusiasm, proactive, in time for customer service, do not care about personal gains and losses, there is dedication.
Second, the process of handling customer complaints and complaints procedures:
1, the establishment of customer opinion (or complaint registration form) and the like form.
Such as company name, address, phone number, and the reasons; and timely delivery of the form to the hands of service personnel, records of people to sign to confirm, such as office clerks, office workers, Receptionist or clerk.
2, after-sales service staff received information by telephone, fax or to the customer location for face to face communication, a detailed understanding of complaints or complaints, such as the problem computer name, specifications, production date, production lot number, when used,Performance status, the brand used before the use of this brand, the status of the recent use of the situation and so on.
3, analysis of these issues information, and explain to customers and explain the work, provide communication and consultation with customers.
4, will report to the leadership to deal with the situation, the service staff put forward their own views, apply for leadership approval, to promptly reply to customers.
5, the customer confirmed the treatment plan, signed a deal with the agreement.
6, the agreement back to the relevant departments of enterprises to implement, for compensation oil, and notify the Canguan shipments, for a small gift, notify the market management staff issued.
7, tracking the implementation of the results, until the customer is satisfied with the answer so far.
Third, deal with customer complaints and complaints:
1, to confirm the problem
Carefully and patiently listen to the complainant to speak, and listen to the record, the other statements in the process to determine the cause of the problem, to seize the key factors.
As far as possible to understand the complaint or complain about the whole process of the problem occurs, do not hear, use a tactful tone for detailed inquiry, careful not to use offensive words, such as "Please elaborate once" or "Please wait, I do not clear……"
Repeat what you know about the problem to the customer and allow the customer to confirm it.
After understanding the problem to ask the views of customers, such as how they think it is appropriate to deal with, what are your requirements and so on.
2, analysis of the problem
In their own grasp of the situation, the scene not to conclusions, to the next judge, do not light commitment.
The best problem with the peer service staff to discuss, or report to the corporate leadership, the common analysis of the problem.
The extent of the problem, to what extent?
What is the level of your problem? Is it necessary to get to know more about other places, such as listening to the agent statement, should be to specific users, such as repair shop there to find out.
1, build customer comments table (or complaint registration form) and the like form.
Received customer complaints or complain of information recorded on the form down, such as company name, address, phone number, and the reasons; and promptly passed into the hands of table service personnel, who want to record signature confirmation, such as officeclerks, receptionist or clerk and so on.
2, service personnel after receiving information via telephone, fax orcustomer locations to communicate face to face, learn more about the contents of the complaint or complaints, problems such as computername, size, date of manufacture, batch number, when to use, problemsperformance status, using this brand ago using what brand, status,recent usage of such a system.
3, analysis of the issues of information, explanation and interpretation to the customer, and the customer communication and consultationprovisions.
4, will deal with the situation reported to the leadership, staff put forward their views on the treatment, after the approval of the application leadingto timely answer customers.
1、建立客户意见表(或投诉登记表)之类表格。
接到客户投诉或抱怨的信息，在表格上记录下来，如公司名称、地址、电话号码、以及原因等;并及时将表格传递到售后服务人员手中，记录的人要签名确认，如办公室文员，接待员或业务员等。
2、售后服务人员接到信息后即通过电话、传真或到客户所在地进行面对面的交流沟通，详细了解投诉或抱怨的内容，如问题电脑名称，规格，生产日期，生产批号，何时使用，问题表现状况，在使用此品牌前曾使用何种品牌，状况如何，最近使用状况如何等。
3、分析这些问题信息，并向客户说明及解释工作，规定与客户沟通协商。
4、将处理情况向领导汇报，服务人员提出自己的处理意见，申请领导批准后，要及时答复客户。
In the twinkling of an eye, college life is coming to an end, and during this time we all thought about the same problem. What did we learn in the four years of college and what we got! Class students are eleven flu. For me, the university inside the professional knowledge, theoretical knowledge seems to have not learned anything. But the only thing is to feel the variety of social life ... However, we as the 21st century development requirements of the compound talents, we must be an ideal, moral, cultural, and discipline of the socialist builders and successor.
Germany, that is, ideological and moral. The four years of the university systematically comprehensively studied Marxism-Leninism, Mao Zedong Thought and Deng Xiaoping Theory. Adhere to the four basic principles; abide by the law, to maintain social stability, and consciously abide by the "student code of conduct" and the school rules and regulations, respect for teachers, unite students, The relationship between the collective; adhere to the truth, correct errors, and consciously resist feudal superstition and other wrong tendencies; set collectivism as the core values of life, the right to deal with the state, collective, personal interests between the three, when the individual and collective, national interests , Adhere to the national, collective interests first; seriously participate in the school and the Department of the organization of the political activities, ideologically and act in line with the Party Central Committee, I attended the party school system and obtain a certificate of completion , Proactively move closer to the party organization.
Wisdom, that is, scientific and cultural knowledge. Correct personal learning objectives, learning attitude, the University of four years, I have a comprehensive system to learn the theory of the basic knowledge of the profession, while the theoretical knowledge applied to practical activities, the knowledge into practical ability, application ability and creativity. And strive to the unity of theory and practice. In the study and master the professional knowledge and application of professional skills, but also strive to broaden their knowledge, develop their own other aspects of the ability to actively participate in student science and scientific research activities in the activities.
Body, including both physical and psychological aspects. Four years in college, I mastered the basic skills of physical exercise, develop good health habits, and actively participate in school, department and class organizations of the sports activities, physical health, sports eligibility standards. In the psychological, exercise their strong will quality, shape healthy personality, to overcome the psychological barriers to meet the requirements of social development.
In addition to compulsory courses, I also insist on self-study Office, Flash, Photoshop, Dreamweaver MX and other professional software. In addition to learning, I also did not forget to adhere to participate in various sports and social activities. In terms of thinking and behavior, I am fine style, treat people sincere, can better deal with interpersonal relations, calm and stable doing things, can reasonably arrange the affairs of life.
As an e-commerce professional college graduates, I have a young and knowledge. Young may mean lack of experience, but young also means enthusiasm and vitality, I am confident that with their own ability and knowledge in the work and life after graduation to overcome difficulties, and constantly realize the value of life and the pursuit of self-goal.
1. Bachelor degree or above, economic management, marketing, engineering and automotive-related professional category.
2. Familiar car 4s store sales clerk understood car sales service and after-sales processes and management; familiar with the operation and management of forms in the automotive industry.
. 35-year luxury car 4s shop, general manager or relevant work experience, there have been during the preparations for 4s storeopening experience preferred;
4. Greater overall management, strategic decision-making capacity,sales planning capabilities.
5.6 above level of English, have good English reading and writing skills,be able to communicate directly with foreign manufacturers who;
6. cheerful, sensitive, pragmatic, dedicated; has a good learning ability, communication skills; good interpersonal skills and teamwork.
7. The above level of a driver's license c.
1.本科以上学历，经济管理，市场营销，工程和汽车相关的专业类。
2.熟悉汽车4s店销售的理解汽车销售服务业务员流程和售后和管理;熟悉操作和管理在汽车工业中的形式。
3.5年的高档汽车4s店，总经理或相关工作经验，有过筹备期间4s店开业经验者优先;
4.具有较强的综合管理，战略决策能力，销售策划能力。
5.6以上的英语水平，具有良好的英语阅读和写作能力，能够直接与国外厂商进行沟通谁;
6.开朗，敏感，务实，敬业;具有良好的学习能力，沟通能力;有良好的人际交往能力和团队合作。
7.上面的一驾照c中的水平。
My greatest feature is affinity, easy to leave a good and deep first impression, with a strong ability to adapt to unexpected situations and unexpected changes, remain alert and prudent attitude of the ability to work.Independent, honest and responsible.
My motto is "to eat bitter in the bitter side for the Master." I have the patience and perseverance, I can empathy and the overall situation as the most important, with team spirit, and the ability to adapt to the environment is also very strong, with good communication skills and coordination, has a good sense of service.
In addition, I have a strong ability to learn innovation, to learn with an open mind, not impetuous, they are not familiar with the field, to sink under the heart to start from scratch, starting from the grassroots small, able to use their brains. Imaginative, like the use of association and jump thinking to solve the learning and life problems.
My mental capacity is strong, able to overcome and correct the tension in the work, every day to maintain a smile and optimistic attitude.
In short, I feel that they are very suitable for all aspects of customer service as a job.
I remember the time when I first entered the university scene, blink of an eye, four years of university life is coming to an end, I cherish the school during the learning opportunities, serious study of cultural courses, more familiar with the mastery of professional knowledge, at the same time, I also learned a lot of things to do the truth. A few years of learning the students to temper a self-confidence and self-motivated me.
In college, I always to improve their overall quality as the goal, to self-all-round development as the direction of efforts to establish a correct outlook on life, values and world view. In order to meet the needs of social development, I earnestly study all kinds of professional knowledge and give full play to my specialty. We will tap their own potentials and combine with the opportunity of summer social practice every year to gradually improve their ability of learning and analyzing and dealing with problems. and.
Faced with the arrival of knowledge economy, computer technology has also been widely used. As a 21st century college students, is facing a new challenge. Not only have a solid professional skills, need to have more knowledge. So I continue to study and work hard, and strive to learn a variety of computer networks, web design, Internet technology, XXserver, computer principle, documentary credit, English correspondence, international trade practice and other professional knowledge. In addition to electing the case analysis, business agents, photoshop image processing and logistics knowledge to improve their own.
In addition to the required courses, I also insist on self-learning office, flash, frontpage, photoshop, dreamweavermx and other professional software, "I know" is my motivation to study and work in college. In addition to learning, I also did not forget to adhere to participate in various sports and social activities. In terms of thinking and behavior, I am fine style, treat people sincere, can better deal with interpersonal relations, calm and stable doing things, can reasonably arrange the affairs of life.
In view of this, I hope after graduation, eager to use their own learning skills for the community to make their own modest. For learning, I earnestly work, I also can do love and respect their jobs, be cautious and responsible, meticulous. In life I am optimistic, warm, sincere and tolerant. I am confident that I can do my job, in the spirit of "meeting the difficulties and difficulties", I will overcome my difficulties and overcome my future difficulties.
As an e-commerce professional college graduates, I have a young and knowledge. Young may mean lack of experience, but young also means enthusiasm and vitality, I am confident that with their own ability and knowledge in the work and life after graduation to overcome difficulties, and constantly realize the value of life and the pursuit of self-goal.
Into the company has been practical two months ago, a short period of trial has been drawing to a close. In determining my career I feel the need to be a job identification to express my work attitude. Since the work, in the unit leaders carefully nurtured and taught, through their own continuous efforts, whether ideological, learning or work, have made considerable development and tremendous gains.
Work, both in the total station, or in the customer service department, are based on the guests first, try to meet the requirements of the guests. At that time is to learn the operating skills of GPS, no matter which department, are strict demands on themselves, assiduously study the business, is with such a firm conviction, strive to become experts. For my future work carried out successfully laid a good foundation chu.
Ideally, consciously abide by the company's rules and regulations, insist on participating in the company's every training. The need for positive progress, love the company's brick and tile, has been rigorous attitude and positive enthusiasm to join in the study and work, although the success of the tears, but also the bitterness of failure, but increasingly fierce social competition also made me fully Recognizing the importance of being a good worker in the all-round development of moral, intellectual and physical development.
In the study, the strict demands on themselves, correct work attitude, made the theory associated reality; thus enhancing their own expertise and the strengths of the ideological and cultural qualities, including life also learned to develop good habits, life enrichment And structured, a rigorous attitude towards life and good living style, warm and generous, honest and trustworthy, helpful and have their own principles of good work, to live in harmony with my colleagues.
Although I have just learned from the alma mater that some theoretical knowledge, but this situation can not meet the needs of the work. In order to grasp the service industry as soon as possible, every day to the company to learn the company system and theoretical knowledge, etc., to the working hours, and those of the older generation to learn the actual operation and help to do small things to the evening homesickness mood growing, Time to exercise, to overcome and efforts to make me slowly become a qualified service, just like to spend three months of work, so I gain the most is in the service, it makes me understand the most basic people Of the communication etiquette, treat the guests to be warm, friendly and patient.
Although only a short period of three months, but the middle of the harvest is indelible, and the unit leaders and colleagues to help are inseparable. I always firmly believe the words "a match and then bright, and only a large light beans, but if a match to ignite a bunch of matches, it will burn." I hope to use my beautiful youth, to light every one Guests, inspired by inspiring colleagues together for the cause of our dedication, marry a beautiful tomorrow.
I was appointed to the position of Distribution Commissioner on 17th August 20xx for the entry into the project of OCEANO, 000,000,000,000,000,000,000,000.
During the work, I realized that I Taobao professional knowledge and lack of knowledge of suppliers of products, showing the work of bold innovation is not enough and not fully considered. But the company leadership and colleagues with the help of my Taobao, nine-yang products have in-depth understanding. At the same time I will spend more time to study hard new knowledge, and strive to improve the professional quality and theoretical level.
Since entering the company, I am mainly responsible for business, after-sales and FALSIFYING.
About the business. I am no stranger to the business, has five years of sales experience, and has four years of physical store management experience. So after the arrival of ○ ○ ○ ○ ○ ○ ○, a wealth of experience allows me to communicate with the dealer when the handy. And can well complete their sales tasks. Of course, thanks to the leadership of the company, for many difficult issues to support and help.
Completed sales of 490W in September, 95% of sales tasks completed in October sales of 529W, to complete sales of 115% of the task.
On aftermarket. For sale I did not come into contact with before, but in the two months of continuous learning, and finally have a breakthrough in the development of the warehouse in the nine-product residual machine, damaged machine after-sales problems. In particular, Wuhan warehouse, residual machine, the number of damaged machines reached 109 units.Can not be secondary sales, resulting in inventory backlog. I contact the city's ○○ customer service director, through their recommendation, contact our warehouse where the city's authorized service outlets, and reached an agreement for us to repair these pre-sale machine. The first batch of damage machine has been in the repair, and follow-up after-sales problems, but also to develop a process.
For the knowledge and personal qualities and ability I are constantly learning. Once identified things, I must in the shortest possible time to resolve and into their own growing valuable part of the experience.
R & D on the goods. FALSIFYING is responsible for several of the work I feel most difficult. In the work of three months, a total of 17 complaints received FALSIFYING goods. I want to find the FALSIFYING dealer and the flow of goods, to make a reasonable explanation, to appeal. But August-October Division I sweep code equipment is not perfect, for the flow of goods from the check. For manufacturers, our goods channeled to the line or cross-line, it shows that we do not control our dealers efforts. If there is not enough evidence to explain the flow of our goods, manufacturers will be in accordance with the network channel order to give the appropriate punishment. This allows me to verify the process of FALSIFYING pressure is very large. But in the face of pressure, difficulties I have no negative, but positive to find a solution to the problem, in their own efforts and colleagues with the help of each FALSIFYING complaints, are able to successfully appeal. Beijing is our largest customer of a city, Beijing warehouse scrambling is essential, but fortunately, October 25, Beijing warehouse has been able to sweep the code, I believe that the processing of FALSIFYING will be more efficient and convenient.
I have the courage to face the difficulties of courage, and to calmly, positive and optimistic attitude towards the difficulties, can learn a lot of valuable experience.
Through three months of work, personal experience a lot. Here I feel the learning, open, harmonious, innovative and harmonious working atmosphere, unity and progressive corporate culture. I have a wealth of work experience, and continue to improve their overall quality of thinking.Be brave to face
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The determination of various difficulties. I also lack in many aspects, the character is more impatient, the sales model on the Taobao cognitive is not comprehensive, for the operation of Taobao shop is not enough understanding, I will work in the future to improve their ability to , Continuous learning, enrich their own minds, and strive to become the company needs talent for the Huaqiang Dianlian contributions to all my strength. So I hope the leadership can give me more responsibility. To prove their value.
everybody is good! my name is , graduated from school professional, elective . while at school, major in the professional class have (here add applied position related courses or say into position required courses for elective courses, especially important), according to the knowledge, but also in some specific project fact, such as institute unique jingpinke , in which the main modules, or as responsible for group work, applied the (apply for related courses) skills, financial knowledge and so on, have achieved what kind of results. in practice, deepened to improve recognition and the actual operation ability this kind of work. in addition, in school also attended some club activities, such as (here best say 1-2 samples as college anniversary activity or courtyard luck would), in which the students and strengthen the communication, fully understanding team collaboration brings the efficiency of team cooperation and responsibility, a new experience and knowledge. personality, first is more honest and optimistic, enthusiasm.
secondly, with team spirit, steadfast effort, strong sense of responsibility. here recruited your enterprise of position, it is to build his learned into full play, and study here growth.
Familiar with customer service system management processes, with rich experience in communication and customer communication, and learned a lot of communication skills; strong sense of responsibility, with excellent customer service and high sense of customer service skills and training experience; good at handling complaints malignant,good at finding work problems and propose solutions; more familiar with foreign exchange verification knowledge and operational processes; master the use of skilled and well-c, delphi, sql, etc. skilled use windows and office software, and strong writing skills document writing ability cheerful and lively, good communication skills and teamwork, active aggressive sense of responsibility, self likes to expand knowledge.
熟悉客服体系的管理流程，拥有丰富的与客户交流沟通的经验，并掌握了许多交流技巧;责任心强，具有优秀的客户服务意识和较高的客户服务技巧及培训经验;善于处理恶性投诉，善于发现工作中的问题并提出相应解决方案;熟悉较多外汇核销知识及操作流程;熟练并良好掌握运用c,delphi,sql等，熟练使用windows和各种办公软件，较强的文字功底和文档撰写能力性格开朗活泼，良好的沟通能力和团队协作能力，积极主动有进取心责任心，平时喜欢自学拓展知识。
It has a strong career ambition, professionalism and good communication and presentation skills, sales and customer relationship maintenance master skills! To the development of the company, I will have to develop the mentality towards work.
具有较强的事业进取心、敬业精神及良好的沟通和表达能力，掌握客户销售和关系维护技巧!以公司发展，我才会有发展的心态来对待工作。