景山公园导游证免票吗经典20篇

Tourist friends, you are good, welcome you to the north sea park visit tour.

When you walk into the royal garden with a history of nearly one thousand years, when you look at the beautiful white pagoda fairyland feeling beautiful, eager to want to walk into the garden to enjoy the north sea scenery, I suggest you stop to stay, in a few minutes of your time, listen to me introduce with an overview of the north sea park, do a tour guide for you.

Beihai park is the oldest and one of the best-preserved imperial garden. This has nearly one thousand years of history of garden development began in the liao, in conjunction with the first year (AD 938), Jin Dading six years to 19 years (1166-1179) the sejong yan hong harmony (not ng y) and build up a scale on the basis of the liao start-up grand royal detached palace - so the kremlin. So the kremlin lineage Chinese royal garden "a pool of three mountains" regulation, that is, the north sea and China shipping is too liquid pool, jade island such as "penglai", TuanCheng as "ying ying, continent", China shipping rhinoceros (x) and mountain like "abbot". And will the bian city gen (gen) yue palace garden of taihu and moved the jade island. To yuan four years (AD 1267), back most of Kublai Khan construction, will be designated as emperor jade island and the lake, longevity hill, too fluid pool name. In the eighteenth year of yongle (AD 1420) Ming dynasty moved the capital Beijing, longevity hill, too fluid pool become YuYuan west of the Forbidden City, according to the west. From the west in the Ming dynasty, qing dynasty emperor qianlong seven years - 44 years (AD 1742-1779) to massive rebuilding of the north sea, laid the scale and structure of ever since.

After the xinhai revolution in 1925, the north sea park opening to the outside world. After the founding of new China, the party and the government to protect the beihai park, are of the utmost importance to dial a huge sum of money to repair, published by the state council in 1961 as the first batch of national key cultural relics protection units.

The north sea is the art of Chinese historical gardens masterpiece. Dominated covers an area of 690000 square meters (including the surface area of 390000 square meters), is mainly composed of jade island, east and north shore scenic spot.

Walked by the white marble carving yongan bridge, through the heap of cloud arched, you came to the jade island. Jade verdant trees on the island, temple comb (zhi) than, pavilions, strewn at random have send, white tower stands a mountain, as the symbol of the park. Walk into YongAnSi entrance, pick up order and you can get on white pagoda. Ons spectacular YongAnSi when I will arrive in your details. You walk down the white tower along the island on foot, you can enjoy some beautiful scenery. On the west side, where there is famous "read ancient building" three memory hall include, it is famous in the worlds most famous calligraphy integration. Northwest surrounded by a group of lake promenade, north hillside, visible to the legend of qin and han dynasties relics "copper bearing dew dish"; At the foot of the mountain on the east side is QiongDao spring Yin tablet, it is one of the famous old Beijing yanjing eight sights. "Half moon city" which is also called prajnaparamita incense holders, built in dongpo mountain; Below is "prajnaparamita arched", "mountain bridge accompanied fold and came to the north east coast scenic spot.

Lake with Beijings oldest dock; Along the east coast of the sequences of the weeping willows with a famous scenic spot -- city which, original lent.

Between city which is a horseshoe hill into the pool, in the artificial construction of royal garden shows its unique delight. By between city which is the original north zhai, the famous ancient tree -- Tang Huai among them, the original monastery with its quiet, quiet and tastefully laid out and the famous Chinese and foreign in the garden. The original lent Simon can see the entrance to the qing dynasty "silkworm first altar". Starting with silkworm altar north across the bridge to the west to reach the north scenic spot.

North shore scenic area from the east side to the west is full of attractions: the east has lent to meditation - called "qianlong garden", the great buddhist paradise spots there are buddhist paradise monasteries lama temple buildings, arched, "great", "China CangJie" gold-rimmed nanmu built "the great halls of goodness as", nine dragon screen and other buildings; Southwest of nine dragon screen is "quick snow hall", "iron" screen, and then to the west you can see the north sea in the five dragon pavilions, (ch) m: n f temple, the buddhist paradise, and many other famous attractions.

Small buddhist paradise heaven temple out toward the south, and from the north sea park garden, Simon might ride back to jade island yacht by the south gate out of the garden.

Hong kuo momentum of eclecticism, north sea garden has the north gardens and jiangnan graceful and restrained the charm of the spectacular private gardens, and magnificent imperial palaces and religious temple solemn, diversity and one integrated mass, is the treasure of the Chinese garden art. You every to a scenic, I will be with you, for you to do a more detailed explanation.

2011年春季外语导游人员资格考试工作计划

为缓解我省外语导游人员短缺现状，根据国家旅游局关于加快培养和储备外语导游人员的要求，河北省旅游局拟于2011年春季组织外语导游人员资格考试。

一、报名条件

河北省2011年春季外语导游人员资格考试面向全社会招考。凡具有高级中学、中等专业学校或者以上学历，身体健康，无违法和不良行为记录，有适应外语导游需求的基本知识和语言能力的中华人民共和国公民均可报名。

二、报名时间及方式

本次导游人员资格考试实行计算机信息系统管理，即报名、交费、上传照片、打印准考证、安排考场等工作实行计算机管理并网上进行。网上报名时间为2011年2月20日至3月10日。网址：（河北省导游考试网）。网上交费等事宜将在该网站陆续发布，请随时关注。

三、考试科目、内容和分值

（一）笔试

1、导游基础知识：包括全国导游基础知识、河北省导游基础知识。参考教材为河北省导游人员资格考试参考教材编写委员会编辑、中国旅游出版社xx年年5月出版的《导游基础》。

该科目分值150分。其中客观题（标准化试题）100分，主观题50分。

2、导游综合知识：包括旅游政策法规、旅游职业道德、导游服务规范、短句短文翻译。参考教材为河北省导游人员资格考试参考教材编写委员会编辑、中国旅游出版社xx年年5月出版的《旅游政策法规与职业道德》、《导游服务规范》和中国旅游出版社2011年1月出版的《河北经典旅游景点英语导游词》。

该科目分值150分。其中客观题（标准化试题）100分；笔译题50分，即用所报考语种进行短句、短文笔译。

（二）面试

笔试结束后次日即进行面试。

面试内容为导游模拟讲解、导游应变能力知识问答等.分值为100分。

考生须用所报考的语种进行面试。

（三）加试

已取得《导游人员资格证》申请加考其他语种的考生，须与初考人员同时网上报名。考试时只参加笔译和面试。

四、考试时间、地点

(一）考试时间：2011年3月22日至23日。

具体安排如下：

项目

日期

时间

科目

笔

试

3月22日（周六）

上午9：00—11：30

导游基础知识

下午14：00—16：30

导游综合知识

（加试考生笔译）

面

试

3月23日（周日）

上午8：30—12：00

下午2：00—17：30

（二）考试地点：石家庄市（具体地点以准考证所注明地点为准）。

五、收费标准

根据河北省财政厅、河北省物价局批准的收费标准，考试收费为300元/人。加试考生收费210元/人。

六、考试组织、资讯发布及咨询、监督

河北省2011年春季外语导游资格考试由河北省旅游局统一组织。考试相关资讯将在河北省导游考试网（网址：）及河北旅游网（网址：）发布。

联 系 人: 杨瑞杰龙媛媛

咨询电话：0311— 85815722 85815223

监督机构：河北省旅游局监察室

监督投诉：0311—85895664

河北省旅游局

二○○八年一月十日

Each visitor:

How are you, welcome you to a bead sea tour, I am your guide DAVID.

Bead sea-newly arisen garden type tour in the seashore spend a holiday city, is China south china sea of a bright bright pearl of strand.She is located in Pearl River to go into seaport, the ground connects Macau, and water connects Hong Kong, is one of five economic special areas in Chinas.

Bead sea the natural environment is beautiful, mountain clear water show, waters vast, there are more than 100 islands, the vegetable has "the city of 100 islands" United States to call.City planning and construction only have mental strategy, outstanding tour consciousness, naturally harmonious, the grace is unique, be rich with the modern breathing of garden sentimental appeal in the seashore very much.In 1991, bead seas taking whole city image as a view is traveled bureau by the nation to review for one of"China travels divine spot 40 good"s.

The bead sea has each kind of tour more than 300 houses in the hotel, the year receives ability to reach to 700, among them, the star class is more than 20 houses in the hotel.Construction in the hotel takes park villa as to design topic more, according to mountain alongside water, constituted together special scenery line in the city.Still set up each kind of meeting center, the exhibition is more than 10s, can hold various international meeting and each kind of exposition, commodity fair etc..

In the bead sea, hold an international aviation aerospace annually exposition and bead sea film festival.Two greatest great event just at home and abroad influence biggest.The bead sea still sets up nations to race car a field, has an international car game to hold annually and has tremendous attraction to the large car sport fancier.

The main tourist attraction of the bead sea City has large history cultural view circle new park clearly, the four greatest Buddhas mountain tour scenic area, pearl paradise, nine continent cities, bead sea the fish is female, bamboo fairies cave, gold sandy beach, white water country romantic feeling area in rattan lake.There is aquarium raising to set up, items, such as ocean park and plank Zhang sightseeing cableway in the mountain city...etc..

Have the bead sea of international advanced level airport currently already and more than 20 city navigations in the whole country.The ocean of Ling Ding that leads to Hong Kong sails across ocean big bridge, wide bead railroad, the wide bead superhighway builds forthcoming.Not far future, the structure and form of the bead sea international city will form, the tourism defends an interest dont moxa, the prospect is glorious.The beautiful bead sea , just with the endless magic power, greets the arrival of domestic and international visitor!

The bead sea surface faces south china sea, the coast line is as long as 690 kilometers, the whole citieses totally have all of the group of islands 140, there is the praise of "the city of 100 islands".

Numerous island sceneries are beautiful, the weather is pleasant.Among them most is famous of is Tung-ao island, blue sea blue sky bottom, the fishing village chimney smoke is curling up in the air, the southern sand gulf on the island has the good reputation of "diamond sandy beach";Spread all over a strange stone on outside island of Ling Ding, going to the island can angle for fish, the slippery wave is the tour that is full of a wild interest to spend a holiday ground;Nine state islands climb mountain light water color, luxuriant tall bamboo wood, the wreath island takes a stroll, oblivion material life of hullabaloo with complicated;The Qi Ao scene in the island is exquisite, the historic monument is numerous;There are still many not well-known islets being like similar dispersal of pearl on the sea surface, the name of "bead sea" is probably consequently and since then.

The bead sea in the bead the south of Tropic of Cancer of Haiti belongs to subtropics monsoon district.Often the year sunshine abundance, rain water is abundant, the year is average air temperature the 22.4 ℃ , average rainfall is 1700-2300 millimeters of, air on the average the opposite temperature is 79%.The natural environment of moist warmth makes the bead sea everywhere green shade spring onion cage, the every month fresh flowers blooms.

The bead sea is located in the western side that the Pearl River goes into the seaport Ling Ding ocean, is rivers sea to hand over to remit, the coastal city of water net interleave.The whole citieses total the ocean in the district of 7660 squares thousand meters of the area had about 80% and reached to 6030 the squares are thousand meters.On this broad waters, encircle bead sea, the waterses of Shenzhen, Hong Kong and Macau of Pearl River thing shore, the pearl sort ground sprinkles 146 jade-green islands, the name of fabulous bead sea is from here and since then.

The history origin and development of bead sea:

The cultural object of discovering proves that the new stone age that up traces into 451000 year agos, has first a people to multiply on this land.Establish Hsiangshan town for Tang Dynasty perfect virtue two years(757 A.D.), belong to Dongguan County to rule over;North Sung establishes Hsiangshan town and produces salt, is a saltworks, past again field in Hsiangshan;Row for the south Sung Shaoxing 22 years(1152 A.D.) south china sea, a time Yu, new meeting, Dongguan four counties be close to the ground of sea as integral whole and establish Hsiangshan County;In 1953 with belonged to ten thousand mountain islands, three mergers, such as cooking stove islands and load pole archipelago...etc. of medium counties, such as mountain and treasure Anne(now Shenzhen)...etc. to establish a bead sea county at first;Withdraw a county to change city in 1979;Build up an economic special area in 1980.

The bead sea administrative area rows:

The bead bottom in sea City establishes area in the joss-stick continent area, Dou door, gold gulf area, the city peoples government halts joss-stick continent area.Up to the end of 20xx, the whole city permanent population is 125.28 myriad people, among them, the household register population is 75.93 myriad people.

The bead sea person has 1 to dream of, that is to let the bead sea become the most beautiful place in the world.Zhu Hai Ren wants to create a miracle:That is the place that lets the bead sea become everyones to look forward to all.

For carrying out a dream, we regard as the life of city to the environment and the ecosystem:For creating miracle, we make people the center to pursue social development and the progress in ages.

The person who has ever been to bead sea, not only to the pleasant breeze sea of the bead sea rhyme, the young and vivid city appearance leaves a deep impression, also will have a feeling to the bead sea persons living status.This is one to brave creative and then easily comfortable place, an ecosystem home that was full of a humanities color.Pure air, washed and brushed the pollution of city with miscellaneous disorderly, all the year round constant of green, accomplished it pure and free from vulgarity qualities:Neighbor HongKong-Macau of the characteristics of niche advantage and emigrant city, make medium Spanish turn to hand over to remit to melt to bring diverse and inclusivity for city mutually;The life style of modern got away from traditional inhospitality and permeated the vitality in ages;The new industrial structure molded to expand innovation, vibrant citizen.The bead sea is one can business and living perfectly combine together of place, the romantic city of a versatile and rapid development.

The environment of bead sea gives it pure and free from vulgarity qualities, bead sea the persons intelligence infused into abundant content and the creative power of everlasting for this city again.The bead sea is a place that was full of a poetry painting idea, a city that was full of youth breathing, young and the beauty is the capital and magic power of this city, world and one nature, easily open of atmosphere, diverse city culture, give bead sea the person the unrestrained imagination dint and creative power.Pursue a personality, pursue special, pursue a development, pursue living quality and personal status, is this biggest characteristics for people lived in city.

From the beginning of 90s in last century, the bead sea judged and decided in "China traveled divine spot 40 good" in, the unique uses the whole city as the view area selected of near 10-year, the bead sea successively acquired a national park green city and national ecosystem environmental protection the model unusual honors, such as city, national health city and Chinese excellent tour city...etc..At national news medium to well-known domestic greatly and in the evaluation of special feature in the city, the bead sea City acquired the title of "the most romantic city".In 1998, United Nations still gives the bead sea as"the best example prize of international improvement living environment" and makes bead sea become to be known for Chinese and Foreign"is the most suitable to match the place that the mankind live".

Bead sea, the place that uses the whole city as to travel scenic area, what to present is a new ideas of modern, annotation of is one dont the concept of comer and nature harmonious development, a natural concept, bead sea just with its outstanding looks and matchless of enthusiasm welcome everyone friend to understand, taste and care and love and even hope that the friends contributes for his development doing one creation.

Today, we "wolong guide club" came to the beautiful and magical lijiang, lijiangs many historical and cultural heritage, is the famous lijiang seven big temple, namely Wen Fengsi, fu temple, mountain.analysis, jade peak temple, refers to the cloud temple, XingHua temple and temple. Secondly, north YueMiao, since the ancient jiao group, three saint palace, longquan temple building is also famous. So that the central plains culture and local national culture and the combination of the characteristics of Tibetan culture.

From the lijiang ancient city 15 kilometers north-west, is the snowy jade dragon snow mountain. ShanZiDou xiaojin jade dragon snow mountain, elevation five thousand five hundred and ninety-six meters, into the blue sky, north and south of yulong thirteen peak looks like a dragon of suspension, it not only grand century, and tall and beautiful, modelling is exquisite, also over time and alternation of rain or shine, the landscape also fickle, and sometimes the cloud steaming fog chung, jade dragon at hidden, and sometimes glimmering pearls like water, cloudless, peaks as been taken scrub, glittering and translucent silver, anti yao, sometimes, a jade belt waist, xuefeng glistening white above, gangluan green below. Oriental YuXiao, peak early morning, colorful sunglow reflects the xuefeng, snow is flushed and diffused green flashing; In the evening the afterglow dye xuefeng like donning the GongSha, clouds with the sunset glow strange color, FeiGui GuHe between peak, the playing of a musical, infinite changes.

The jinsha river, we will also see spectacular tiger leaping gorge, it is made up of jinsha river split jade dragon snow mountain and haba snow mountain. Tiger leaping gorge 17 km, up and down drops two hundred meters, the river on both sides of the xuefeng by more than three thousand meters, its potential breathtaking absolute, terrifying spirits, in the tiger leaping gorge at the entrance of upper reaches of the Yangtze river, there is a stone lying jiangxin, only 30 meters wide torrent from stones on both sides of the passing through, the murmured in blasting, whitewater, legend tigers often rely on jiangxin boulders onto the other side, so the tiger leaping gorge.

On looking at gorge, gorge in the mind. Therefore down to the river beach, cross-strait cliff sew crowded into a high day, great river squeezed more than 30 meters wide, the river on the lists of the five meters across the tiger jump stone, the water like an arrow, this is the tiger jump. Big holes on the east side, there is the ancient rock paintings, animal image.

Look from the gorge on jade dragon mountain, like heaven battlements. River gently, like RouJing girl, but a into the throat and surf boats, become violent of angry men. Tiger the first to jump, a falling organ Gao Kan for the ribbons, candy on both sides of cliffs qingtian, forming two giant shek mun, a tiger jump of triangular stands of stone, jinsha rivers from now on their way out of it, leaped over Gao Kan, take trend and breaking down and Gao Kan, wave qian wan, swing back. Look at the scene, terrifying. Forward, soon see all over the sky star beach, beach, half a mile long, reefs, ManJiangYin waves, murmured in blasting, looks like the Milky Way stars, so its name. Whole gorge have such dangerous shoals 18, on average less than a mile there is a pool. O to tells the middle valley of chang, walnut orchard village have simple family house for room and board. Dozens of family houses are covered with green flag, like at the same place and elegantly map hanging on the wall. Go away from the village went to the river, to the risks, strange tiger jumped in. See the Lao trees stand, dangerous shore four shrugged, the clouds cover day, wave cragginess tiger jumped stone like ghosts play. Riptide reef, crystal empty empty, rough roar, e.g.

Lijiang ancient city with a long history, of primitive simplicity is picturesque, the capacity of water, and the appearance of mountain city, there is water in the city, in the mountain city, the city of mountain, landscape, road to freedom, deep lanes, along the river, willows breeze water ` ` ` ` ` ` ` deserves to be Chinas famous historical and cultural city, a world cultural heritage.

各位女士们、先生们大家早上好：很荣幸能当你们导游，我叫匡妍瑾，大家可以叫我小妍，如果大家有什么问题，可以来问我。我们这次去的景点就是长城了。大家看，我们今天去的世界著名遗产之一长城像不像一条龙?他在崇山峻岭之间蜿蜒盘旋，我们现在站在山脚下，你们看上去，可能只有几千多里，实际上，他有一万三千多里。我们现在登上去看一看吧!大家来看，多么气魄雄伟的长城展现在了我们的眼前，瞧!我们脚下踏着的就是方砖，现在让我们来扶着墙上的条石，走一段路，大家感觉到了什么?对，以前的劳动人民多么辛苦，她们把自己的智慧和血汗都献给了长城，我们一定要好好珍惜现在的长城，长城是用巨大的条石和城砖筑成的。城墙外沿有两米多高的成排的垛子，垛子上有方形的了望口和射口，供了望和射击用的，城墙顶上，每隔三百多里就有一座方形的城台，是屯兵的堡垒。大家知道关于八达岭的故事和长城的传说吗?八达岭的那个故事的题目叫《千金一笑》：周朝有个国君叫周幽王，他有个美女叫褒姒，她的脾气很怪，总是不笑，幽王就想办法。于是，他点燃了求救信号(烽火)，结果，引得诸侯白来一趟，可褒姒却哈哈大笑，幽王也很开心。可是，真有敌人来进攻的时候，幽王点燃了烽火，却不见人来，幽王就被敌人杀死了。长城的传说也很好听，名叫《孟姜女哭长城》：孟姜女哭长城的故事，是我国古代著名的民间传说，它以戏剧、歌谣、诗文、说唱等形式，广泛流传，可胃家喻户晓。相传秦始皇时劳役繁重，青年男女范喜良、孟姜女新婚三天，新郎就被迫出发修筑长城，不久因饥寒劳累而死，尸骨被埋在长城墙下。孟姜女身背寒衣，历尽艰辛，万里寻夫来到长城边，得到的却是丈夫的噩耗。她痛哭城下，三日三夜不止，城为之崩裂，露出范喜良尸骸，孟姜女于绝望之中投海而死。从此，山海关被后人认为是孟姜女哭长城之地，并在那里盖了孟姜女庙，南来北往的人们常在这儿洒下一掬同情之泪。现在，故事和传说都听玩了，我们可以自由玩耍，记住1小时以后，我们在这里集合。

亲爱的旅客朋友们：

Heuo!我叫侯翔，我是你们这一次游览的导游。今天，我带领大家去世界文明举世瞩目的八达岭长城游览。希望大家好好观赏先辈给我们留下的名胜古迹!

大家看，我们现在已经在八达岭的脚下。大家抬头看，八达岭长城是不是非常像一条龙?在崇山峻岭之间蜿延盘旋着。告诉大家，这段长城有一万三千里。大家再看，可以发现这里的长城分为西、北两峰，景色十分壮观、龙腾虎跃、气象万千。如果大家想看长城的景色，那就上去大饱眼福吧。

游客朋友们!我们终于来到了著名的八达岭长城上，真是雄伟壮观啊!这八达岭长城高大、坚固，是用条石和城砖筑成的。地上铺着方砖，非常平整，像很宽的马路，这么宽的宽度，如果马站在上面，五六匹马都可以并进，大家现在试一试，伸开手臂，大约能占十多个人。

好了，大家再往前走，大家边走边看一下，城墙上有两米多高的垛子，垛子上有方形的口，这是打仗时的?望口，和射击口。城墙的顶上，每隔三百多米就有一座方形的城台，这就是古代屯兵的堡垒。打仗的时候，承台之间可以互相呼应。

八达岭长城还有很多壮丽的景色，这里是世界文明的旅游景点，希望你们能够细细游赏!

Hello, welcome to the Palace Museum, and Im glad to serve you, I am the journey zi-ang li, you just call me lee, today today have I accompany you have a good time.

For the completion of the imperial palace was built in 1406, 1420, is the Ming dynasty emperor Zhu Dishi build, now with me, please go to the imperial palace the biggest palace in the taihe palace. Here is the place where the Ming emperor summoned to the White House orders in ceremonies, the whole temple width, depth 5, outside corridor column, outside the house stood 72 pillar of big, the 35 meters high, inside clear height of 14 meters, 63 meters wide, for all the palace, the largest wooden hall.

We came to neutralize the temple, the hall of supreme harmony of the Forbidden City. Is the emperor rest the night before they go to the hall of supreme harmony, ministers and accept a mecca for officials.

Play the zhonghe palace again, Ill take you to visit the Baohe Palace, the Baohe Palace is the qing dynasty state banquet hall and test for examination hall. As everybody knows, qianlong nearby have a minister called liu2 yong, he is in the Baohe Palace was admitted into the draft.

The Forbidden City tour here, todays explanation to me still satisfaction? You are welcome to put forward opinions and Suggestions, Im very grateful to, finally, I wish everyone have a good time. thank you

带着遗憾和不甘，20__姗姗而去，揣着梦想和希望，20__侃侃而来。时间飞逝，我在政务中心已有两年时光。在这两年的学习、工作中，有苦有累，我始终保持积极向上的精神，收获也是多多，个人综合素质有所提高。20某某在领导及同事们的指导帮助下，我圆满完成了各项工作任务。现将这一年多来的思想、工作、学习情况作简要总结汇报。

一、思想上严格要求自己，严格遵守工作纪律，管好自己的言行

认真学习和贯彻党和国家制定的各项路线、方针、政策，保持政治上的清醒和坚定。牢固树立共产主义的远大理想和社会主义的坚定信念，牢记全心全意为人民服务的宗旨，把全心全意为人民服务作为开展工作出发点和落脚点。通过努力学习不断提高自己的理论水平，用正确的理论来指导自己的工作实践，在工作中，严格遵守工作纪律，没有接受过行政相对人的请吃、玩、和礼物。公正公平，礼貌待人，在给行政相对人做解释工作时，时刻牢记使用文明用语，不该说的话不说，易激化矛盾的话不说。热爱本职工作，积极思考工作中可能出现的问题，积极探索解决问题的方法。

二、以踏实的工作作风，努力完成好各项工作

年中，某某市启动机构改革，窗口增加了新业务，也增加了新战友，我虚心向身边的同事请教，通过多看、多听、多想、多问、多做，努力使自己在尽短的时间内熟悉新法规新业务。经过领导和同事们的耐心指导，我边学习边熟悉，现已基本能够独立完成各项受理咨询业务。今年共完成各类办件件，接待各类咨询人次。

三、自觉加强业务理论学习，提高个人素质

在这两年多的时间里，我主动积极地进行专业理论知识学习，在工作中针对自己的本职工作，系统地进行各种法律、法规知识的学习。通过一段时间来的工作实践，我深深地认识到学习的重要性;遇到疑难问题多请示、虚心向同事请教、学习，不懂就问;通过学习可以让自己尽早、尽快的熟悉工作情况，少走弯路，少犯错误;对提高自己的工作能力也有很大的促进作用，使自己在工作中不掉队、不落伍。

总之，在这一年多的工作中，受益于领导和同志们的培养、关心，取得了一点进步，同时也发现自己诸多不足，在新的一年里，要和大家一起共同努力共同进步，把工作推向新高度，开创工作新局面。

Each visitor:

How are you, welcome you to Tienjin to travel, I am your guide DAVID.

I introduce todays route of travel to everyone first, first, we go by carto sight-see Tienjin museum, five major ways and benefit follow virtuous bighotel, by boat tour sea river, thou cultural street, then go to a horse can waveLuos square, Italian romantic feeling area, and then visit beam Qi super pastreside with Italian barracks

The position that the car drives now is a plum the river live area, it islocated in the extension of comity road in the south of Tienjin City on-line, isthat city hall in Tienjin is unified to invite bids construction of large nestleto live area.

Now our driving is this road is a comity road, this road is the main trunkhighway that city hall in Tienjin faces a guest, the north rises Ma Chang Dao,the south goes to black cow city way, neighbor rapid road, all grow 3.5kilometers.

What we see is an impressive-looking vehemence Tienjin museum now, itlocates at on the intergalactic square and sees very much resembling to flapwings to rise the daytime goose that the desire flies from the lake noodles fromthe shape, and the total shape brief introduction is flowing freely and enrichthe feeling and art in ages very much.Museum in Tienjin is a nation one classmuseum, is in original Tienjin National Museum of History and art museumfoundation in Tienjin on set Be finished, is to display ancient Chinese art andhistory in Tienjin to develop large comprehensive sex museum, here the buildinghide each kind of cultural object 20 remaining is ten thousand, among them, onethe class cultural object is about thousand, north Sung period famous landscapepainting 《snow landscape wintry forest diagram 》 for north Sung"landscapepainting three everyones" of one Fan breadth of bequeath to posterity genuinecalligraphy, also have the treasure that be rated as the country of the westernweek protects Ding to also collect here too much and believe that museum inTienjin will present the bright hall of Chinese art to you.

The right that the garage drives is a crystal temple big hotel, is famousChinese descent, designer, Wu Xiang Zi Di, , designs of four star classhotel.

The underneath what we sight-seed is five major ways, it is located at topeaceful area in Tienjin City, there are total of 22 roads, five major waysrented boundary for England at first, if there were 20__ remainings here, thedifferent garden type ocean building is the style and said to is five majorways, in really six ways, they BE:Ma Chang Dao, the Mu south way, great reasonway and often virtuous way, Chongqing way and Chengdu way, rather than five, butspread long, be so called a kind of officer said, now then five major waysbecame the pronoun of small Tienjin ocean building.

We drive now of this was Ma Chang Dao, it was a road that grows most infive major ways, all grow 3516 meters, rented boundary race course because ofleading to an English but get, once was still that the big modern Tienjinofficer is expensive to swarm about a prosperous road that interleave go backand forth, swarmed about many celebrities here here past reside, everyonepleases see the have big clock face to face of French Luo Man type what stylebuilding was famous foreign country language college in Tienjin, it sets up in20s in last century, the building in the campus all is French building.

We turn now last is road in Hebei, everyone saw toward right-hand side infront, the 4 F that has very heavy Italian romantic feeling the small oceanbuilding was an only fresh Yue wine shop, was so called "pimple" building, theinner part repaired extremely fashionable, especially collect to settle the TaoKuang Imperial decree between the years, various stone carving, ancient weapon,have ascend to spring autumn next to about 4000 cultural objects of republic, bepraised as "the museum edibled", make people call more unique BE, the buildings305 rooms once were famous city play master, Ma Lian Liang, of old reside.

Front of the way was way in Tai-an, it is another trunk highway that faceguest and host of our Tienjin, and the building of this classic renew type inthe Greece is Wei location in Tienjin City, opened the Luan mineral mansion inthe duty bureau at first here.Is original here north ocean warlord Sun ZhuanFang of past reside, now is account to living Wei of transact a location.

Everyones inviting the hotel seeing us right ahead is a benefit followvirtuous big hotel, its starting is set up to 1863 is built by the Britishpastors Yan Sen virtuous property of, hence get, but, also have a kind ofparlance is draw from "reason fluently with virtuous" of the ConfucianismMenzis person with ideals and integritys famous saying but get, the culturalobject inside the store is too many to enumerate, therefore, be listed as byState Department in 1996 whole country point cultural object protectionunit.

Connecting down us will by boat sight-see sea river, we will go aboard nowfor the sake of ensuring your safety and please a preservation like yourpersonal luggage so as not to damage with throw to lose, and notice the hygieneon board, dont throw fruit peel indiscriminately, take the kids passenger toinvite you to nurse like your child, dont want to let him for the sake of hissafety the activity dont explore your head and body on a ship and alone inaddition to a window, finally remind you, there is a life jacket under each seatwith fully need , good, everyone notices foot, please go aboard!The sea river isone of seven big river rivers in the whole countries, all grow 72 kilometers,wind around to flow through several city areas inside Tienjin City, mothersriver of Tienjin, load Tienjin for 600 years, how much in the last years torrentnot interest, conceive ancient times and now civilization in Tienjin, feedpassionate hospitality of sea river children.The position that the ship anchorswas 5 A class view area in nation thou cultural street, asked everyone to takethe good baggage product goes on board and notices foot with me and please!

Thou cultural street is with diva temple for center, have a street of placespecial feature in Tienjin very much, divas temple is one of three greatestdivas temples in the world, is our country northern Goddess of the Sea thecultural research center and norths biggest Goddess of the Sea temple is also afolk cultural Tienjin source, thou cultural street concentrated Tienjin is tovarious handicraft product of national all directions, draw by willow youthamong them, clay doll Zhang Cai Su and Wei record kite the most famous.

We drove onto the idea type romantic feeling area now, it locates at in thesouth of Hebei to carry and once was area in the center of Italian lend-lease inmodern Tienjin history, is unique Italian history appearance buildings that isalso a biggest our country domestic in Asia.Being the center horse of Italianromantic feeling area here can wave Luos square

Now what we want to visit is the studio being super past to reside anddrink ice room beam Qi, the beam Qi is super is a modern age only one of theheart parties leaders, he and the Kang is only capable to initiate heart andcall "Kang beam", after E Xu political reform fails, the beam Qi is super exiledJapan, Xin Hai revolution behind return to country, drank ice the indoor tocompose works like 《Chinese history research method 》, 《 Manchu dynasty academicgeneral outline 》 ,etc in its studio, after again is drinking a finished work inthe ice room and call 《drink ice room to match to gather 》 .

Friends, what everyone visited is an Italian barracks now, according to therules of the bitter ugly treaty, eight countrys allied troops send a soldier tostation Tienjin, 1902, Italy built up barracks in the lend-lease and pleasedfriends to together visit with me.

Liked friends, todays tour was getting aller is over.Thanking you to thesupport and match that I work is getting more perfect, has for the sake of mywork what not thoughtful place invite you to leave a precious opinion, wish youall the luck!Expect to gather together with you again at my home town,Tienjin!

Thank everyone!

家好，我是你们的小导游——小洁，今天，我将带领大家参观我们美丽而年轻的校园。

进了学校的大门，我们就来到了幸福广场。你们看呀，在幸福广场中间的一棵高大粗壮的树下面，几个小朋友和他们的老师一起围着树快乐地圈圈，他们多高兴呀，微笑挂满了他们的面孔。再看旁边，一位面容慈祥的老奶奶正坐在凳子上慈爱地看着孩子们。你们知道她是谁吗?她就是我国有名的作家——冰心奶奶了。往右看，一个小男孩在草坪上认真地看书，他长大还成为了大名鼎鼎的儒学家——孔子。

走完幸福广场，我们就来到了吟诗坊。看，吟诗坊的天花板上，有一块块横板，上面都雕刻着一句句有名的诗句。桌子上，也印着一些古诗文。走进吟诗坊，你就会陶醉于古诗文的最高境界，仿佛置身于其中。

时间过得飞快，又是要说再见的时候了，下次，我会让你们更加了解我们的学校，再见!

2017兼职导游个人年底工作总结

不知不觉又是一年，算算做导游已三载有余。光阴似箭，对我们做导游这行来说时间就是一个月出两三趟团就过了，忙过了旺季一年就过了。又到了年底,今年的导游工作即将结束,回顾这一年的工作,真是丰富多彩。虽然每一次带团都走着同样的路线,但是每个团的人员都是不一样的。所以每个团都会出现这样那样的问题,而自己就在解决这些问题的过程中吸取着不同的经验与教训。慢慢的让自己由新导游一步步变成老导游,其中的酸甜苦辣只有自己才能深深的体会。

在外人眼里觉得做导游是一个让人羡慕的工作,可以到处游玩,还不用花钱.可是其中的苦与累只有做导游的自己才能体会.还真是隔行如隔山啊!还有不少客人会说做导游那可是很赚钱的,可是有谁会知道导游赚的每一分钱都是那么地不容易,可以说确确实实是汗水钱!导游要有超强的耐力,带着客人登山玩水,无论条件多恶劣都要时刻以客人的利益为重。而我就是那个在天气最热的时候专门往热带海滨城市跑的导游，人家都说湖南妹子都很漂亮，特别是导游一定是个美女了。可惜很遗憾的是我这个导游已经被晒成黑玫瑰了。哈哈!

每个导游都会希望自己成为一名优秀的导游员。要想成为一个好导游在我的认知里面就要做到以下几点,在这里我就来总结一下导游工作中必须要把握的几点：

第一点,熟悉路线，节省宝贵的时间。

这里所说的路线要熟不是单指知道每个要去的景点位置在哪里，还要清楚在景点周围路线的走法。以便遇到堵车的情况可以及时地改变路线,来争取时间。还要注意哪些路线是单行线,不要误入其中,以免惹上不必要的麻烦,耽误时间!如果因为出现了不熟悉路线的问题而耽误了宝贵的时间，客人就会不高兴，会指责你的工作不到位，身为一个导游怎么可以不知道游玩的路线呢?很容易让客人产生不必要的误会。导游对路线的熟悉度就得像出租车司机一样厉害。同时你对路线熟悉,也会让你在游客心中留下一个好的印象,会增加对你的信任度。如果有游客走失,就会第一时间告诉你,让你马上知道她在什么位置,节省很多寻找游客的时间!这就是熟悉路线的好处!

第二点 丰富知识，应对客人的提问。

导游在游客的心中是上知天文下知地理的。你就得像一本百科全书，能回答客人提出的各种问题，这样才不会影响你在他们心中的形像。这就要求我们博览群书，给自己不停的充电。客人来自五湖四海,各个民族,各个阶层，每人都会有各种不同的提问等你来解答。知识的丰富,不只是课本或是书上的知识,还得懂得民间的趣事,和正在发生的新闻,以及每天的天气等，这就需要我们增加自己的爱好，广泛学习社会各方面的知识，树立终身学习的理念。现在的客人都是读书人,提问也会越来越难,如果你有一个问题说错了,那客人就会在意见单上控诉你的讲解知识面不广。所以我们要不断丰富我们的各种知识，才能如鱼得水的应对客人的提问。

第三点 服务大方，工作细心体贴。

我们的工作是服务行业,对象是人。我们要把游客当成上帝,对待任何游客都要热情,脸上时刻要挂着笑容。如果你在带团时遇到不高兴的事情,也不能面对着客人表露出来,也要把郁闷的心情藏在心底,有再大的委屈,也得等到工作结束之后再发泄。这就要求我们导游应学会合理控制自己的情绪。客人遇到任何困难就得马上解决,要替客人想到一切可以帮忙的事,要学着像保姆那样把所有的事情都想到,做到,安排客人的住宿,吃饭,起床的时间,注意事项,一一都要说到,如果说不到,就会影响你的第二天的行程,客人会说你工作不到位,甚至还会投诉你。所以我们要具备一个万能保姆的水平和心态!

第四点 协调工作，解决客人问题。

游客是来自全国各地,所以有着不同的要求,也会发生不同的事情。由于地域的不同，饮食习惯差异大,就餐风格不同。比如湖南人喜欢吃辣的菜，但是北海当地的菜都是以清淡为主，还有一些少数民族的朋友们有一些自己的风俗习惯，比如不吃猪肉，这时你就要和饭店协商,做符合这个团队地域口味的饭菜。晚上安排房间,客人不同意或有什么特殊要求,这就要你和宾馆协调更换新的房间等事宜。到了景点,要合理安排游览时间。让大家统一有个时间观念并且一起遵守，,尽量不要让有人耽误时间而影响行程,同时还要要协调好客人不要内部起意见!这样才会确保你的工作顺利进行。最主要的就是和司机,还有全陪或是地陪导游也要相互处理好关系,哪个环节搞不好,都会让你的工作出问题!带领客人进行购物的同时,不但要完成旅行社安排的任务,还要让客人买的高兴,如果遇到买到劣质商品,你还要协调商店,退换货物,帮助客人弥补损失。所以导游还要把自己当成外交官!客人出现问题,你就要来处理,你虽然不是万能的,但是在客人的心里就是全能的,你就要出面来协调。

第五点 头脑灵活，增强应变能力。

导游在带团的过程中,会发生各式各样的意外事件。如遇到客人走失,或是客人有财物被偷等等。这时导游一定要冷静,帮助客人报案,解决事情。遇到重大事帮,头脑也要灵活的处理事情.要具备遇事不惊的能力!同时还要有超强的说服力，安抚好客人的情绪，有条不紊的解决突发状况。

以上五点就是我自己对导游工作的经验总结，或许我还有很多缺陷，需要不停从工作中去学习。自从做了导游以后我才发现，可以学到很多层面各种各样的知识，同时视野也会随着工作的积累越来越开阔。

亲爱的朋友们：我叫陈爱嘉，大家叫我小爱就行了。今天有幸陪同大家一道参观，我感到很高兴。这里就是闻名世界的故宫博物馆，简称为故宫，就是昔日的皇家宫殿。

北京故宫位于北京市中心，是明清两代的皇宫，又称为“紫禁城”(历代宫殿都象“象天立宫”，以表示君权“受命于天”)。由于君为天子，天子的宫殿如同天帝居住的“紫宫”禁地，故名“紫禁城”。故宫始建于明永乐四年(142019年)，永乐十八年(1420年)建成。历经有清两个朝代24个皇帝。故宫规模宏大，西宽750米，南北长960米，占地72万平方米，建筑面积15万多平方米，有房屋9999间，是世界上最大最完整的古代宫殿建筑群。为了突出帝王至高无上的权威，故宫有一条贯穿宫城南北的中轴线，在这条中轴线上，按照“前朝后寝”的古制，布置着帝王发施令，象征政权中心的三大殿(太和殿、中和殿、保和殿)和帝后居住的后三宫(乾清宫、交仄殿、坤宁宫)。在其内廷部分(乾清门以北)，左右各形成一条以太上皇居住的宫殿—宁宫，和以太妃居住的宫殿—慈寿宫为中心的次要轴线。出于防御的需要，这些宫殿建筑的处围筑有高达10米的宫墙，四周有角楼，外有护城河。

故宫御花园，原名宫后苑，今俗称御花园，占地一万二千平方米。以钦安殿为中心，园林建筑采用主次相辅，左右对称的格局，布局紧凑，古典富丽。殿东北的堆秀山，为太湖石叠砌而成，上筑御景亭，每年重阳节帝后在北登高。

1987年故宫被联合国教科文组织，评定为“世界文化遗产”，是建筑艺术的经典之作。

朋友们，因为时间仓促，这次对故宫的介绍就到此结束。下次有机会再带大家详细的参观。谢谢合作!

Fellow friends everybody is good, welcome to lotus buddhist - the jiuhuamountain tourism, Im anhui travel guide, wang ping, you can call me xiao wangor Wang Dao, was sitting beside the driver wu teacher, he has many years ofdriving experience, you can feel free in his car. In the next few days will haveour service for everyone. We met just like my name, "welded" is also a kind ofpredestination. We will do our best to bring you the best service, hope you havea happy journey of jiuhua mountain, and now I want to introduce you to the firstan overview of our jiuhua mountain:

Jiuhua mountain is located in the territory, county in anhui is our countrykey scenic spot, national 5 a grade scenic spot, with shanxi wutai mountain,mount emei of sichuan province, zhejiang mount putuo and said the four famousbuddhist mountains in China. Wutai mountain is manjusri bodhisattva, emeisamantabhadra bodhisattva dojo, mount putuo is the dojo guanyin bodhisattva, andwe are the jiuhua mountain like ksitigarbha bodhisattva dojo. Jiuhua mountainoriginally called nine mountain, because jiuhua greatly small 99 peaks, ninepeaks particularly prominent, so called nine mountain, later it by Li Bailaijiuhua mountain, see stack jade green peaks, wrote "miao have two gas, lingshanjiu hua" of verse, then people will be nine mountain renamed the jiuhuamountain. In the tang dynasty kaiyuan years, ghost kingdom prince Jin Qiao sleepin our jiuhua practice, finally died at the age of 99. The Buddhism thought hisasceticism and passed away the flesh and the records in the buddhist scriptureshave similar like ksitigarbha bodhisattva, so I think he is the embodiment oflike ksitigarbha bodhisattva, buddhists call him a heart of gold. The jiuhuamountain and therefore is regarded as like ksitigarbha bodhisattva dojo. Nowhave the temple more than 90, monks, more than 600 people, is a characteristicand has important influence on buddhist shrine. Says the us has arrived, we arenow ready to get off, please take your belongings and dont put your valuablesin the car, wait a moment we will close the car doors and Windows for us masterwu, also please remember our bus license plate number, color, and parkingspot.

To the holy land of Buddhism, of course, to feel the Buddha of dust, so,today well begin with this temple street nine China most scenic area, enter thejiu hua street scenic area, is a cross lane. He is carved from marble, 9 metershigh, please look up the banners on the engraved with the "nine degrees have"four characters, but the emperor kangxi hand! Through the door, welcomedeveryone to see is below the fairy bridge, the bridge is built in the qianlongyears, everybody with me on this ancient bridge, we together into thewonderland!

You see, across the bridge facing us is the temple of gion. He is a keynational temple, is the only a palatial jiuhua mountain temple, the scale is oneof the biggest in jiuhua mountain four big jungle. It consists of the gate, thegreat hall, Ursa major, the guest room, lecture hall and the scripture-storeddozen monomer building composition and so on. Dear visitors please pay attentionto look at the entrance, you have found it deviated from the centerline of thehall? Do you know why? Because ah! Slanting gate is to have cultured, it to wardoff evil spirits, and secondly is the door toward the mountain temple citytemple. Before entering the temple, we should pay attention to the followingpoints: one is in when it entered the temple of one foot across the threshold,the threshold of the temple is the Buddhas shoulder, you must not be trampledon, the second is not to talk loudly in it or to bring to temple in the world ofmortals joke, 3 it is please do not touch the monks at random.

Here you go with me into the gion temple appreciate its unique charm! Ourposition is great now, on the opposite side of the hall, to the four major Kingsstatues. They are a pop singer, south growth, east west wide eyes pop, northernbook pop, folk, also known as four major Kings, good crop is Buddhism guardiandeity. Look at the center of the hall, here to the smile Mimi is maitreya, thebehind the maitreya, is bodhisattva wei tuo, he is guarding the Buddha godwill.

Also good, fellow tourists friends please follow tight wang, watch yourstep, from the great hall to go outside, just came to the Ursa major. Here tothe three Buddha is 12 meters in height, is in the middle of the Buddha, bothsides respectively is amitabha and medicine Buddha, and on both sides of thehall, as most of you have guessed, right! For setting the 18 arhats statue. Yougo back with me again, the back hall, honours is manjusri, samantabhadrabodhisattvas statue. The "island of guanyin" large-scale three-dimensionalrelief, the carving is behind the sakyamuni Buddha, this is a picture of aconcentrated Chinese buddhist bodhisattvas map.

Please keep up with the good, behind friends, followed by our team, out ofthe temple of gion, we came to the city temple, temple is the jiuhua mountaintemple city. You can see into a temple there is a stone outside platform,platform with empress tower with a well, because when the cultural revolutiondestroyed, now only a stylobate, reportedly Jin Qiao sleep at that time in theside, very very miss him, his mother ran to look for him, because the thoughtsof love, she cried for three days and three nights, the cry blind, Jin Qiaosleep he will use this well help her to wash eyes, his mother will see later. Sothis well known as known as bright eye springs, later generations to commemoratehis mother nearby tower built empress. You follow me into the temple to visitthe city, look at the stone lion, legend has it that this is a relic of tang andsong dynasty era, because of long time, has been unable to identify theoriginal. We walked up next to the stone steps, and now we are dedicated to likeksitigarbha bodhisattva stands resemble the Ursa major. You carefully look atthe figure of Buddha, lowered his hands, palms outward, can satisfy the desireof all beings.

We call it to print. Wang told everyone an unwritten custom, now to thejiuhua mountain if you want to burn incense, course as long as is the main 3temple worship, into a temple, halls of the flesh, tiantai temple. Now we are inthe halls of the flesh, please look at the words on the board: month halls ofthe body! Why call on body halls? Because the previous month and meat areinterlinked, so now many people describe body organs words next to the word willhave a month. Halls of the building has distinguishing feature very flesh, thetemple tower, tower have stone, stone here is gold hid in the flesh, the lunarJuly 30 is his birthday, and he died, on the day of the day there will bethousands and thousands of people to worship. Entered the halls of the physicalbody you can see the door head hanging like ksitigarbha bodhisattva vows: aspeople all parties bodhi. Hell is not empty. Dont become Buddha. So likeksitigarbha bodhisattva, known as the great bodhisattvas. Believe there aregreat bodhisattva bless, you will be good is always in the future.

We will go to the century palace, for the next hundred years old palace wasbuilt in the Ming dynasty, dedicated to the monks body. This legend to themonk, main edible yellow fine. Salvia miltiorrhiza and other wild plants, andthorns tongue blood mixed powders copying a buddhist scriptures, with more than20 years to finish copy books, died 110 years. At the age of the temple, palaceflesh can see to the monks of the gold body of Buddha, wore a capuchin, Khmer,sits a lotus, enjoy all family. Jiuhua mountain has found 14 with flesh, andstay around for hundreds of years old, may be a vegetarian for a long time withthem, parinirvana less water in the body, when death porcelain jar sealing andother factors. Behind please keep up with friends, then we will go to tiantaiscenic spot, as the saying goes, "not ShangTianTai, equal to did not come,"explain the jiuhuang scenic spot in tiantai. Tiantai peak is the jiuhuamountain, 1300 meters above sea level. Standing on the tiantai peak can see apanoramic view of jiu hua street, tiantai guanyin rock scenic areas mainattraction. Dapeng rocks such as listening to the stone, and gold hid in the hidin the hole, just to the jiuhua practice with signs the ancient worship of theunits like ksitigarbha bodhisattva, preaching of tiantai temple main places likeksitigarbha bodhisattva, okay, lets take a cable car to tiantai scenic spotsgo!

掐指一算做导游已2年有余，其间有酸也有甜。曾经试图放弃，却有千般理由选择继续，为了继续而毅然选择加入旅游总公司，希望自己理想的翅膀再次飞翔。

接下来20__年五月的时候带了一次青岛团，由于这次准备并不是很充分，又加上一些主观和客观的原因使自己对这次带团真的很有挫折感，不过，也让我学习到了怎么处理问题，面临问题时要临危不乱，以下是我带团来的大致小结：

1、熟悉线路：团前准备一定要充分，线路熟记于心，多请教老导游，但也并不能轻信别人的提议，要做到有把握，有依据，才能万无一失。

2、服务工作要热心，细心：特别是旺季，一定要提醒旅游注意事项，方可做到防患于未然，有时一句话就能带来意想不到的效果，如旅游安全问题，游览注意要守时等等，主要防止问题出现的时候游客产生情绪上的不满。导游若在事先有个铺垫，效果就会好很多。

3、注意协调工作，安排好游客的同时，也要妥善处理好客人，司机，地陪旅行社和景区的关系。

4、导游要以不变应万变，出现问题也不能自己先乱了阵脚。导游虽不是万能的，但你的头衔就注定了你必须在客人面前临危不乱，及时果断的处理问题，如发生意外情况也要学会随机应变来妥善处理。

5、书到用时方恨少，导游所知道的知识必须广泛，因此要不断的学习，给自己充电。每次带团回来也要及时的总结教训，积累经验。

6、维护旅行社的信誉同时也要保护好游客的权益，当你为客人利益着想时，当客人意见不统一或遇到意外问题时，客人也会尊重和理解你和旅行社的安排。

7、最后，要及时解决客人遗留的问题，导游本身是一个服务行业，不仅仅是满足客人的需求，但不同的人也有不同的心理，你的决定不一定合大众，但一定做到合情合理，客人自然也会给你满意的答复。所以要学会解决不同的问题，不要把问题留到最后。

时间已消逝，的感触心中仍有余悸，我愿把每次大大小小的经历都看成是第一次来认真对待!“路漫漫其修远兮”也许可以回头看看留下的脚印。年轻的我要不断的告诉自己“革命尚未成功，同志仍需努力”!，困难经历了，但经验却留下了。带团总是不可避免要遇到三多(人多车多压力多)，作为导游就要做到三心(多一份细心，多一份小心，多一份诚心)

细心：旅游景点环境杂，作为导游比平常要更多一份细心眼观六路，耳听八方，尽量将客人控制在自己的视力范围内，随时提醒客人归队。

耐心：在游览之前必须将团队的游览之前必须将团队的游览路线，集合时间地点再三强调，以防客人一旦走失可以迅速归队。初到一地大家充满新鲜感会不停“单溜”，这时导游要耐心而迅速的劝客人归队。

诚心：带团随时随地会发生突发事件，导游要用一百分的诚心去解决，事情终会得以化解。

我付出，我努力!总相信“一份耕耘，一份收获”!

导游专业实训报告

短短的两天实习结束了，有点像是去旅游了一场，其实也确实是去旅游了一场。两天旅程，分别是不同的导游带领我们参观景点的。

第一天我们游览的是胡里山炮台，南普陀寺，万石植物园。导游是一位资深导游（我觉得这个词太适合他了）。其实这三个景点之前有去过，不过发现，自己毫无目的去的，和资深导游带领去的，真是可谓天壤之别。以前去景点，只是看一看，拍一拍照片，也就回去了。这次伴随着导游的讲解，发现原来景点不是看一看就能体会其中的奥妙之处。当然，我也终于相信一句话：大千世界美不美，全凭导游一张嘴。于是，我想当导游的心又重新燃烧起来了。一个景区门前普通再在普通不过的景区简介，导游竟能滔滔不绝，从古至今，让人觉得仿佛已经游完了景区，我相信这讲法绝对可以算得上超服务讲解。进去游览的时候，汪导选择旅游的常规路线进行讲解，他说常规路线可以节省时间，避免绕道，也可以挑景区中重要的景点给游客讲解。由于这次是过来实习，导游主要传授我们一些带团中的技巧，当然景点中的讲解技巧也是少不了的。而汪导的讲解方法告诉我们，景点导游词讲解中不单单讲景点，可以延伸的很远，也许游客对该景点的讲解并不感兴趣，相反，对我们另外提到的关于更深层的一些相关历史，或是我们平常的一些生活小细节和道理更想听。这就需要我们去了解更多的知识，明白更多道理，而不是死死抠着景点中的那点资料。同时汪导也告诉我们， 导游词讲解中要注意，在数据方面要说的精确，不断变化的数据不能一口确定的说。一天短短的三个景点下来，感觉吃的很饱的样子，收获很多，学到的更多，让我明白，想做好一个导游，不仅要了解很多东西，肚子的墨水要够足，还要多才多艺，最重要的是要创造出自己的一套带团技巧和风格。在车上，汪导把我们这帮学生当成一群游客，跟我们互动，唱歌给我们听，让我们觉得旅游真的是愉快的，而不是去晒太阳去受苦，他正如他自己所说的，真诚不管是发自内心的还是装的，只要让人觉得舒服就行。我们觉得，一个导游，就应该是这样的，让人觉得舒服，玩起来也就舒心了。最后他也给我们做出了这样一个总结，导游要心细，心诚，还要有爱心。心细，其实女孩子在这方面上更占优势，在服务上要细心周到，体贴客人；心诚，就是凡事一定要诚心诚意，让人觉得对你放心，相信你。你对别人诚实了，别人也会对你诚实；爱心，爱人爱己，保持一颗善良的心，付出一定会有意想不到的收获。汪导说，做好一个导游，一定要端正好自己的态度，掌握多方面知识，最重要的是，要有一个亮点，让别人发现你的特别之处。个人感觉，自己一直没什么特长，但不一定是要会唱会跳，每个人都会有自己的一个亮点，我也一定能找出自己

的那个亮点。回去的时候有幸站在前面做一回导游，只是突然间就不知道自己该讲什么了。也有些紧张，因为面对太多双眼睛了就会感觉很不自在。这是导游中一大忌，以后面对的还会更多。汪导给我的感受很多，虽然要成为一个像他这样资深的导游少说都得十几年，但要想成功，谁不是一步一步积累经验和知识的。相信我们通过努力，也一定会有成效的，我也希望自己以后像汪导这样优秀。

再说说第二天的旅程，这天换了一个导游，汪导不再讲解了，让一车的人都觉得有点没精神。再加上这天游览的是陈嘉庚先生的故居，嘉庚公园的鳌园，还有园博苑，几乎都是看看，然后一直走，大家也都累的疲乏，没心思认真听陈导的讲解了。我发现一个问题，站在游客的角度上我个人这么认为的，在车上时，陈导从上车到下车，保持一个分贝，卖力地讲解。当然我不否定他的讲解水平，中级导游，肯定是很好的，只是觉得，陈导没有依照客人的年龄，采取一些适合我们这个年龄的感兴趣的话题，或是能吸引我们的东西进行讲解，导致游客（我们）的注意力不怎么集中在导游身上，这样就让自己有点不受游客重视了，也可能导致接下去的景点讲解大家都不爱听了。个人觉得，导游在讲解过程中应适中，注意察言观色，游客听得很认真时，可以适时多讲一些，客人觉得有些枯燥，注意力不集中时，可以适当少讲一些。要根据游客的年龄挑一些他们可能感兴趣的东西讲解。个人觉得，让游客接受你是至关重要的，因为关乎到接下来的旅程中要一直陪同，与游客相处融洽是我们做好导服这一工作的基础。

不过话说回来，能让两位中级导游带领我们实习，学习带团中的一些技巧，觉得很荣幸，也认识到了很多，这对今后还有我们的导考都会有很大帮助。我希望我们的这种实习机会能多一些，因为这和我们以后工作会有直接联系。也希望通过这次的学习，我们对进入导游服务这一行业会更有信心。

各位游客，大家好，我叫，大家叫我x导!在这里，我将为您们介绍我国古代文化的瑰宝，位于北京的故宫博物院。

紫禁城建筑原则是前朝后市，左祖右社。左祖右社就是故宫东南的太庙和西南的社稷坛。前朝就是故宫内上朝行礼的宫殿。以前神武门和景山之间曾经有市场，就是后市。

故宫内部宫殿又分为外朝、内廷，以乾清门广场为界，南边是外朝，举行大典的场所，以三大殿——太和、中和、保和为中心，东面文华殿、西面武英殿为两翼。武英殿清朝多尔衮曾经在此摄政，之后改为修书处，修出的书称为“殿本”。文华殿曾为太子居所，后来文渊阁成为藏书处。北边是内廷，中心是乾清宫、坤宁宫，为帝后寝宫，但清朝皇后不住坤宁宫，坤宁宫用于祭祀和皇帝举行大婚典礼的地方。乾清宫清朝雍正以后不再住人，而是接见大臣、举行内廷典礼、皇帝死后停灵所用。后三宫两边有东西六宫，是嫔妃的住所。乾清宫西面养心殿是雍正以后皇帝的居所，处理政事也在这里。

这是故宫比较靠中间的重要部分，此外还有西路慈宁宫、慈宁花园，太后住处，没有开放，我也不太清楚。外东路宁寿全宫，乾隆准备当太上皇时建的，但没有住过。

现在还有流传以前关于紫禁城建筑时的传说，。据说，当初刘伯温修建北京城皇宫的时候，皇上和他的儿子燕王打算把宫殿修盖得间量多点儿、大点儿，总觉得皇上住的地方应当特别华贵，不然就显不出天子的尊严。这天，皇上正要传旨宣刘伯温，就在这个节骨眼儿上，刘伯温来了。 刘伯温一见皇上就说：“启奏万岁，臣昨天夜里做了一个梦，梦见玉皇大帝把臣召到凌霄殿上对臣说：‘你朝皇帝要修盖皇宫，你告诉他!天宫宝殿是一千间，凡间宫殿万不可超过天宫。你还要告诉他，要请三十六金刚、七十二地煞去保护凡间皇城，才能够风调雨顺国泰民安，你要牢牢记住’。玉皇大帝说完这些话，就扑过来一阵白茫茫的香雾，一下就把臣吓醒啦!” 皇上听了觉着很怪，想了想，就下旨叫刘伯温去监造不到一千间，可还得跟天宫差不多间量的皇宫，并去请金刚、地煞来保护皇官。刘伯温领旨就办去了，这事儿一下子就在北京城传开了，老百姓都等着要看刘伯温怎样修盖皇宫，怎样去请三十六金刚、七十二地煞这些神仙来保护皇宫 过了些日子，刘伯温就把事儿全都办好了。皇上一看那宫殿盖得甭提有多华贵了，间量还真是不到一万间，再看宫院里金光闪闪，好像有神仙镇守。皇上愈看愈高兴，当时传旨，给刘怕温加封晋爵，还赏赐了很多珠宝。外邦听说刘伯温请了天神三十六金刚、七十二地煞保护皇城，也就不敢兴兵作乱了。 后来人们才知道，原来故宫里的宫殿是九百九十九间半;天神三十六金刚就是宫殿门口摆着的三十六口包金大缸;七十二地煞就是故宫里的七十二条地沟。

故宫里面的宏伟建筑代表了我国五千年文化的精髓。标志着我们祖国悠久的文化传统，显示着五百多年前匠师们在建筑上的卓越成就。

现在大家可以自由参观，但我要提醒大家一定要注意保持故宫环境。

珠江包括东江、西江和北江等支流，汇合至广州河段，景色十分秀丽。入夜，华灯璀璨，"珠江明珠"号旅游船搭载游客从人民桥附近西堤码头出发，向东行驶，经解放大桥、海珠桥。江湾大桥、海印大桥、广州大桥、鹤洞大桥，而后回程。沿途景观有珠海丹心、东湖春晓、黄埔云樯、鹅潭夜月等"羊城八景"，还有南方大厦、爱群大厦、广州宾馆、华厦大酒店、江湾大酒店、二沙海珠广场花园、白天鹅宾馆，沙面洋房建筑等。全程两个小时左右。

倘若不游珠江沿岸的文化史迹，可以说，就未曾真正游览过广州。珠江沿岸的文化史迹既可日游，又 可夜 游，由西向东，沿着“珠江走廊”可观赏到丽日蓝天下的秀丽景色和夜晚两岸灯光璀璨的动人美景。如果你有足够的体力和兴致，不妨沿着珠江两岸一路寻去，去追寻广州悠久的历史以及新潮的文化，去阅尽广州说不尽的文化风情。

珠江长2124公里，自西向东而来，是中国第三大河流。当她流经广州城 下之时，遇上江中一大石岛，其形如珠而光滑圆润，于是“珠江”之名由此而来。

珠江广州河段风光旖旎，两岸的名胜古迹和特色建筑物数不胜数;曾经主宰中国对外贸易的“十三行”，汇集世界各国古建筑风格的“沙面建筑群”，历经世纪风雨的“粤海关大楼”、“赤岗路”、“琶洲塔”依然伫立于珠江两岸。

珠江日夜游是广州市客轮公司首创的水上游览业务，具有浓郁的南国特色。经过几十年的发展，如今拥有天字、西堤、芳村、中大等多座旅游专用码头，并拥有信息时报号、“明珠”系列豪华游轮以及“白鸥”欧式豪华游艇等十几艘游船。其中，信息时报号是目前我国内河最豪华的观光游轮之一，“水晶宫”式的透明设计更具有观光性，而且游船还提供特色风味自助餐、异域风情歌舞表演和现场导 游员讲解服务，让您在欣赏美景的同时增长见识。

江涛翻滚，游船从天字码头出发依次穿过江湾大桥、海珠桥、解放桥、人民桥、海印桥、广州大桥，那七彩的霓虹灯闪烁，让它们变成了一条条跨江的彩虹，虹上车来车往，不禁让人疑惑：那，是否就是天上的街市?与珠江相拥而行的滨江大道和沿江大道上，如盖的绿荫丛被灯光折射，氤氲成一片幽幽的绿光，仿佛在细语母亲河的温柔与恩赐。江风飒飒，长堤上当然少不了相恋的伴侣，漫步的人们，在这样静谧的夜色中沉醉。他们，是珠江畔另一道美丽的风景。

船在江上行，十里花街十里灯，一幅幅动感灯画，或山水、或人物、或花鸟走兽，镶嵌在爱群大厦、海关钟 楼、沙面的万国建筑等楼面上。光华流转间，时光仿佛也在倒流，远走的岁月和今天的摩登就这样完美地合二为一。南岸，半岛花园屋顶的绿色之冠在静静的夜空中闪烁，不远处中山大学北门的牌楼气势恢宏，“国立中山大学”的牌额，让人情不自禁地缅怀起一代伟人的风采。船依旧在游走。转过了白鹅潭，折向二沙岛，落入眼的是另一番美景：“羊城八景”之鹅潭夜月、白天鹅展翅、星海音乐厅……船快到终点了，一个半小时的游程似乎只是瞬间，时光被我们遗忘了。

当自己拿到导游证的时候，心情是非常的兴奋，终于有机会可以自己带团了。在学校联络的广州假日通旅行社有限公司面试，面试完后，陈经理给我们进行了系统的培训，跟我们讲解了广州假日通旅行社有限公司的企业文化，并讲了一些带团的技巧和注意事项。

第一次，一般旅行社是不会让我们去带团的，因为我们虽然有了一定的理论只是，但是实际操作的流程，我们还是不熟悉，经验也不足够。所以旅行社刚开始就先让我去跟几次团，那里的老导游对新导游的培训很看重，而不会觉得我们是跟他有什么利益冲突，他们的素质也是挺不错的，跟我们讲了很多的带团的注意事项，如何处理一些突发事情，如何联系旅行社，如何与游客交流，如何搞气氛，如何报账等等。在跟过团，熟悉路线后，旅行社还要对我们进行再次的确定是否能够带。

终于等到星期六日了，接到要回旅行社拿计划的时候，既紧张又兴奋。当自己拿到第一份计划的时候，很多东西都是一头雾水的，很害怕在哪个环节没有看清楚，很害怕哪个环节出错，所以就很认真很仔细的看计划，有不懂的时候就抓紧时间问一些老导游。

在假日通最大的好处就是旅行社帮我们联系好司机和地接社，我们要做的就是每天5点多早早的爬起来，赶去公司门口接待客人，带好导游旗，带上自己的导游证，穿着旅行社的导游工作服。对每个过来询问的游客都要很耐心温柔的说我们的车是去哪个景点的。也主动的上去询问游客是不是我们这辆车的。

接完游客后，就要开始自我介绍和介绍司机了，并讲一下今天的行程和介绍景点，这些都是要按程序进行的。游客最关心的问题就是安全问题啦，出游安全就是第一。所以作为一个导游最基本的事情就是要时刻提醒游客的注意安全，也要提醒司机小心驾驶，更要时刻注意外界周边的环境。这就要求我们需要很高的警惕性。带团的实习过程更是一个不断的提高我们警惕心的机会。

作为一名导游最主要的还是要有一颗强烈的责任心，带团是件很辛苦的事，不仅奔波而且还要风吹日晒，还要熬夜，在自己还需要家人照顾的年龄还要照顾游客，这就需要我们拥有一颗强烈的责任心，要对游客负责，对工作负责，对自己负责。我们的快乐就是看到游客的满意，看到游客挂在脸上那灿烂的笑容，让我们觉得自己很有成就感，这是我们的劳动得到大家的认同，也会觉得自己的付出有所值。这也是自己对游客认真负责的一种回报。

在自己带团的过程中，才发现我们在课本上学的东西，真的很难运用到实际处理中，才发现理论的运用是要在不断的实践中，慢慢的加上去的，并不是你想运用就可以用的上去了，理论要不断的在实践中考验。而且带团的过程中会发现自己平时积累的知识远远不够用。因为对于导游，游客们的要求是要我们导游上知天文，下知地理，所以要什么都略懂一二，所以没次接到通知要去哪个景点，自己就会很积极的去查阅相关资料。平时有空都会去积累一下，拓宽自己的知识面。平时更要利益新闻时事，做到跟游客有话题聊。这是一个很好的机会，这样就无形中成为了我们去提升自己的一个很好的动力。

在带团的过程中，随时都会遇到一些突发事件，谁也不知道下一秒中会发生什么事情，而且还要面对游客的不满与埋怨，处理人际关系更是我们导游的家常便饭。所以作为一名导游心理素质真的很重要，还要拥有处理事件的能力。每一次的带团，都能让我变得更加坚强，处理突发事件更加稳重有序。心理和思想上就变得更加的成熟，思考问题也变得更加全面了，因为你带着一车的人，无论遇到什么状况，作为导游，时刻都要冲在最前面，时刻要保护好游客们的利益。

各位旅客朋友们,你们好!我是007号导游,现在我们所在的地方是中国第一大水利枢纽--三峡水利枢纽.三峡是瞿塘峡、巫峡、西陵峡三大峡谷的总称，从自然上说三峡是美丽长江的标志性河段，从人文上说三峡是长江文明的华彩乐章。因为有了三峡，长江变得更加雄伟，风光变得格外秀丽。三峡因长江而存在，长江以三峡而骄傲.下面是自由活动时间,旅客朋友们可以随意拍照留念,3个小时后在这里集合.(有些罗嗦,你可以自己删减一部分哦.)

长江三峡旅游，可以从重庆顺流而下，快镜头地观赏三峡奇特风光，也可以从上海、南京或武汉逆流而上，慢节奏地饱览长江沿途美景。然而，从长江三峡门户宜昌出发，畅游神奇美丽的长江三峡，是长江三峡旅游最佳起始点。

评委老师好：

我是来自山西临汾的考生。我的名字是“栋梁之材”颠倒过来的梁栋，普通的名字中包含了父母对我的深深期望。父母对我的教育始终坚持一个原则：给予充足的空间发展自己，正是在这样一个自由、放松的家庭氛围中造就了一个活泼、开朗、充满朝气的我。在生活中，我是一个大大咧咧女孩，甚至有些粗心大意，经常惹出一些笑话让周围的人哭笑不得。接触编导这个专业后，让我对生活中普遍存在的电视、电影有了新的认识，一部作品从开始准备到最后呈献给观众，有太多幕后人员的付出与心血。他们那种甘居幕后的精神深深影响了我，因此我怀揣梦想选择在这条道路上勇往直前。正如那句话：既然选择了远方，便只顾风雨兼程。谢谢老师。